Water & Wastewater

Business & Development Interior Right

After Hours Emergency Line: 705-926-0179

The goal of the Water Operations and Maintenance Division is to provide an efficient and effective system of water mains, treatment facilities and appurtenances all in accordance with the Safe Drinking water act and Ontario Drinking Water Regulations. This is for the production, treatment and distribution of a safe supply of potable water while striving for the adherence to Provincial regulations and maintaining consumer confidence in the Municipal water supply.

The Water Operations and Maintenance Division includes water main breaks and service repairs, water treatment plant and reservoir maintenance, system integrity, underground locates, disconnects, sampling and water quality monitoring, water meter readings and maintenance, inspections, inquiries and complaints, emergency response, and testing of microbiological and chemical parameters.

The goal of the Wastewater Operations and Maintenance Division is to provide an efficient and effective system of sanitary sewers and sewage pumping stations to allow for the transmission of untreated wastewater to our Class 3 Wastewater Treatment facility located a 34 Industrial drive in the village of Norwood.

The village of Norwood uses a Sequential Batch Reactor activated sludge sewage treatment system which allows us to meet strict provincial and federal effluent requirements before treated water is discharged into the Ouse River.

Aquifer Reports

Aquifer Capacity Study Report for the Village of Norwood Water Supply (59.4 MB)

Aquifer Vulnerability Study Report for the Village of Norwood Water Supply (60.5 MB)

Drinking Water Quality Management System (DWQMS)

The Township of Asphodel-Norwood is committed to managing the drinking water system for the Norwood Drinking Water and the Trentview Estates Distribution systems by effectively establishing, maintaining and continually improving its Drinking Water Quality Management System (DWQMS) to help ensure its customers clean, safe drinking water at all times. Consumer confidence in the drinking water quality shall be achieved through a proactive approach to meet or exceed applicable drinking water legislation, regulations and standards. Drinking water quality is ensured by a comprehensive risk-based process control system that is staffed by competent employees who are dedicated to providing reliable, safe drinking water.

The Township of Asphodel-Norwood possesses a Certificate of Accreditation showing that it operates a quality management system which conforms with the requirements of drinking water quality management standards version 2-2017 for the following scope of accreditation: Full Scope - Entire DWQMS.

Norwood Water Financial Plan 2019-2026

The Norwood Water Financial Plan 2019-2026 contains a forecast based on current and projected information. Projections are based on the operations from the past three years and capital requirements
that have been noted. This is a living document and as such will be used as a guideline for staff and Council.

Municipal Potable Water Storage

The Township of Asphodel-Norwood (the Township) initiated a planning process to assess alternative potable water storage solutions for the Village of Norwood (Village). Currently, the Village’s potable water system provides water to a population of approximately 2,100 people. A 2020 Infrastructure Assessment Report by Engage Engineering identified significant growth potential in the Village over the next 10-20 years and beyond. As such, the Township is considering infrastructure upgrades to ensure sufficient and reliable service for the community as it grows.

The Village’s existing drinking water supply system consists of four (4) groundwater wells, a recently upgraded chlorine disinfection water treatment plant, one municipal water tower (standpipe), and a dedicated distribution system.

As part of the Municipal Class Environmental Assessment (Class EA) process for reviewing the Potable Water Storage, public comment during the evaluation of alternative solutions was requested.

View full notice of PIC (115 KB)

View full notice of Study Completion (159 KB)

View completed Schedule ‘B’ Class EA Phase 2 Report (75 MB)

Prevent Frozen Pipes

Is your home at risk for frozen pipes? Canadian winters can be harsh and water damage caused by burst pipes is a real threat. Below are some tips on how to keep your pipes from freezing.

1. Drain outside water lines
Water lines that are in unheated or uninsulated areas are most at risk for freezing. Before winter arrives, all outdoor water lines should be turned off and drained.

2. Keep the heat on
Keep the temperature in your house above 21 °C. Avoid turning down the heat at night when very cold temperatures are in the forecast.

3. Keep a small stream of water running
Pipes can burst when water freezes and expands; but water won’t freeze as easily if it’s running. When it is extremely cold, keep a small stream of water flowing from a tap (bathtub faucet is best is ideal).

4. Keep interior doors open and garage doors closed
Keep the heat inside and circulating by keeping interior doors open and the garage doors closed.

5. Think prevention before you go away

Turn off the water main to drain the water pipes
Turn on all the taps and flush the toilets.
Drain your hot water tank.
Unhook and drain your washing machine lines.
Ask a friend to check on your house.
Set the heat to a temperature only a few degrees lower than usual.
Open kitchen and bathroom cabinet doors, as well as closet and attic doors, so warmer air can circulate.

For more ways to reduce the risk of your pipes freezing and tips for thawing them out if they do, view the Ontario Society of Professional Engineers website.

View the Canadian Red Cross website for ways to be ready for winter storms and other emergencies.

Septic Smart

View the SepticSmart guide (5.4 MB) - Understanding Your home's Wastewater System

Water & Wastewater Rate Information

For more information regarding water and sewer rates, visit the Water & Wastewater Rate Information page.